Legal
Terms, shipping & returns
Last updated October 20, 2026.
Who we are
This website is operated by Pacific Tackle Vancouver Ltd., 78 East Broadway, Vancouver, BC (), +1 604-872-2204, [email protected]. Brand names are trademarks of their owners; listing does not imply authorized dealer status. Product photos are for illustration.
Online orders
- Your order is an offer to buy. We accept it when we send an order confirmation by email. We may cancel an order (with a full refund) if an item is unavailable or clearly mispriced.
- After accepting an order we send you a copy of the order details, as required for distance sales contracts under BC's Business Practices and Consumer Protection Act.
- If we do not deliver within 30 days of the promised delivery date, you may cancel as allowed by that Act.
Prices and taxes
Prices are in Canadian dollars (CAD) and exclude taxes. Pickup and BC deliveries: 5% GST + 7% BC PST. Deliveries to other provinces are taxed according to the destination (HST in HST provinces; GST elsewhere, plus provincial tax where we are required to collect it). The cart shows an estimate; the order confirmation shows the final amount.
In-store pickup
Free. We email when the order is ready and hold it for 7 days. Special-order items usually take 5–10 business days.
Shipping across Canada
- Estimated standard shipping: British Columbia $9.99; Alberta $14.99; Saskatchewan $14.99; Manitoba $14.99; Ontario $16.99; Quebec $16.99; New Brunswick $19.99; Nova Scotia $19.99; Prince Edward Island $19.99; Newfoundland and Labrador $21.99; Yukon $29.99; Northwest Territories $29.99; Nunavut $34.99.
- Free standard shipping on orders over $199 before tax to the provinces (not the territories).
- Usually 2–7 business days after dispatch. Some items (for example bait or aerosols) may be pickup-only.
- Risk passes to you on delivery. Report damaged parcels within 7 days with photos.
Returns and exchanges
- 30 days: unused items in original, undamaged packaging can be returned or exchanged within 30 days of pickup or delivery, with proof of purchase.
- Online orders: return in store or by mail; return shipping is paid by the customer unless the item is defective or we sent the wrong item.
- Refunds go back to the original payment method within 10 business days of receiving the return. Original shipping charges are refunded only for defective or incorrect items.
- Final sale: line cut from bulk spools, bait and perishables, opened hooks and terminal tackle, special orders (unless defective) and items marked final sale.
- Waders and apparel: unworn, with tags attached.
- Defective products: we will help you with the manufacturer's warranty.
- Service work: 30-day workmanship guarantee on reel service and rod repairs.
These terms do not limit your rights under the Business Practices and Consumer Protection Act or other applicable law.
Workshops
Workshop requests are confirmed by email or phone. Cancel at least 48 hours before the start for a full refund or credit.
Governing law
These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.